Privacy Policy

Last Updated: October 2025

APNW LTD (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe, transparent, and lawful manner. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or contact us for landscape gardening services.

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1. Who We Are

APNW LTD
40a Village Drive, Ribbleton,
Preston, Lancashire, England

📞 Phone: 01772 650069
📧 Email: info@apnwltd.co.uk
🌐 Website: www.apnwltd.co.uk

We are a landscape gardening company providing residential and commercial landscaping services across Preston, Lancashire, and surrounding areas in the United Kingdom.

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2. Information We Collect

We collect only the information necessary to provide our services, respond to enquiries, improve customer experience, and meet legal obligations.

2.1 Personal Information

When you contact us via our website, phone, or email, we may collect:

• Your name

• Email address

• Phone number

• Property address (for site visits or quotations)

• Details of your enquiry or message

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type

• Pages visited and time spent on the website

• Device and operating system information

• Cookies and similar technologies (see Section 8)

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3. How We Use Your Information

We use your personal data for legitimate business purposes, including:

• Responding to enquiries and providing quotations

• Arranging consultations, site visits, or landscaping services

• Communicating service updates or follow-ups

• Improving our website’s functionality and user experience

• Maintaining customer records

• Complying with legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties.

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4. Lawful Basis for Processing

We process your personal data under one or more of the following lawful bases in accordance with UK GDPR:

• Consent – where you have given clear permission (e.g. contact forms or newsletter sign-up)

• Contract – where processing is necessary to provide a quote or deliver services

• Legitimate Interests – to manage our business and improve customer experience

• Legal Obligation – to comply with legal or regulatory requirements

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5. Data Sharing and Disclosure

We may share limited personal data with trusted third parties only when necessary, such as:

• Website hosting and IT service providers

• Professional suppliers or subcontractors involved in your landscaping project

• Legal, accounting, or regulatory authorities when required by law

All third parties are required to handle your data securely and in compliance with UK GDPR.

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6. Data Retention

We retain personal data only for as long as necessary for the purposes outlined in this policy or as required by law.

Typical retention periods include:

• Enquiry and quotation data: up to 12 months

• Completed service records: up to 6 years (for legal, tax, or warranty purposes)

Once data is no longer required, it is securely deleted or anonymised.

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7. Your Data Protection Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data (where applicable)

• Object to or restrict certain processing activities

• Withdraw consent for marketing communications at any time

To exercise your rights, please contact us at info@apnwltd.co.uk.
We will respond within 30 days of receiving your request.

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8. Cookies Policy

Our website uses cookies to enhance user experience, analyse traffic, and improve website performance.

Cookies may collect:

• Analytical data (e.g. Google Analytics)

• Session identifiers

• Preferences to remember browsing settings

You can manage or disable cookies through your browser settings. By continuing to use our website, you consent to the use of cookies as outlined in this policy.

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9. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse, including:

• Secure hosting and server protection

• Limited access to personal data

• Secure communication practices where applicable

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10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We recommend reviewing their privacy policies before submitting any personal information.

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11. Children’s Privacy

Our services and website are intended for adults. We do not knowingly collect personal data from individuals under the age of 16.
If you believe a child’s data has been provided to us, please contact us immediately.

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12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, or legal requirements.
The latest version will always be available on our website with the updated date shown above.

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13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

APNW LTD
📍 40a Village Drive, Ribbleton, Preston, Lancashire
📞 01772 650069
📧 info@apnwltd.co.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.